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Service Contracts


Hamilton’s range of comprehensive service contracts allows you to choose the best solution to maximize care and ensure a regular monitoring of your Hamilton system by our highly skilled and qualified engineers.

After a one-year warranty period, you will have the option of continuing with an on-going service support agreement that includes maintenance visits, verification's, agreed reaction times and budget control options. 

Continued service support ensures your Hamilton instrument is operating in top condition. 
Hamilton has developed three levels of service and support agreements to best meet customer needs.



North America Service Contracts:

Platinum Plus

Platinum

Gold

Preventive maintenance (PM) visits per year

4

2

1

Travel, labor costs and spare parts for Preventive Maintenance

included

included

included

Volume verification of single channels - STAR

included

included

included

Volume verification of multiprobe heads- STAR

optional

optional

optional

Volume verification of single channels - NIMBUS

optional

optional

optional

Volume verification of multiprobe heads - NIMBUS

optional

optional

optional

Verification of heaters, coolers, shakers, barcode reader and cover safety

optional

optional

optional

Unlimited travel and labor costs for repairs

included

included

included

Unlimited spare parts for repairs

included

included

included

STARwatch (on-line diagnostic tool)

optional

optional

optional

Telephone support

included

included

included

Response time

24 hour target
48 hour guarantee

24 hour target
48 hour guarantee

24 hour target
48 hour guarantee

Multiprobe Head Volume Verification

optional

optional

optional

Free software update (Point Releases)

included

included

included

Contact Hamilton Robotics U.S. Service Hotline

+1-800-527-5269 Email

Contact Hamilton Bonaduz AG Service

+41 58 610 10 10 Email