Process Analytics Field Services

Installation Support

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Hamilton Installation Support

Support from the Start

Do you need support with setting up new sensors? Let Hamilton’s Field Service Team help ensure that you have the correct Hamilton sensors and cables to connect to your process. Our Field Service Team will come to your site and aid in connecting the sensors to your bioreactor. Once connections have been established successfully, sensor calibrations will be performed to ensure that the sensors and bioreactor are communicating correctly. Reach out to us to learn more about Hamilton’s Installation Support and how we can help you on-site to get your process set-up.

Our Field Service Team provides on-site  support to connect Hamilton sensors to your process:

  • Includes Hamilton product configuration and calibration
  • Verifying sensor communication from the measurement point to the customer interface
  • Shortens the sensor briefing and information on maintenance cycles

Benefit

Experienced Service Technicians

Benefit from Hamilton's experienced and factory trained technicians.

Time Saving

Save time and labor costs by having Hamilton set-up and install your process.

Product Fit

We ensure that you have the right Hamilton product installed at the right place.

On-site Service

We visit your site and work with your team and equipment.

Request Installation Support

  • I could not be more pleased with my experience with Hamilton!

    My company has been using Hamilton probes for years and have always been happy with their performance! The team is always very helpful in trouble shooting issues and answering any questions that we may have about our probes. Overall, I could not be more pleased with my experience with Hamilton!

    Abigail Mann
    Bioprocessing Fermentation Associate at Heliae Development
  • Great opportunity for us to engage in discussions with Hamilton experts.

    For us and our bioprocesses, it was crucial to learn more about optical sensors (O2, CO2) and exchange experiences in troubleshooting. The online seminar was a great opportunity for us to engage in discussions with the experts from Hamilton.

    Patrick Berthel
    Technical Assistant, Leibniz-Institut für Naturstoff-Forschung und Infektionsbiologie, Jena, Germany
  • We particularly appreciated the professional and personable approach.

    The training on pH sensors was highly beneficial for us. After a detailed introduction to the fundamentals of pH measurement, electrode measurement principles, and the topic of troubleshooting/prevention, we had sufficient time to ask our specific questions. This enabled us to apply what we learned immediately and integrate it directly into our laboratory routine. We particularly appreciated the professional and personable approach of Mrs. Näf-Rüdiger, who guided us through the informative and application-oriented training session.

    Romy Alisch
    Scientist, Novozymes Berlin GmbH, Germany
Backed by world-class service and support.

For over 75 years, the Hamilton name has been recognized globally for its unwavering commitment to quality. That pledge extends to creating long-term customer partnerships. We're proud to offer in-depth training courses, on-site field support, custom product builds, and so much more.

Let's Talk

Connect with a Hamilton expert to discuss solutions for your workflow. We are here to enable your success.

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