Passionate about cutting-edge automation, robotics, and laboratory technologies? Explore open positions and accelerate your career with us. Search Job Openings

Microlab Prep Frequently Asked Questions

General

Hamilton Prep automated liquid handler with touchscreen interface and module mounted on top, shown on white background
About the Microlab Prep
Does the Microlab Prep support 21 CFR Part 11?
How do I buy pipetting tips and replacement parts for the Microlab Prep?

Software

How do I view run reports on the Microlab Prep?
How do I import/export/copy a protocol on the Microlab Prep?
How do I use Remote Desktop Connection on my Microlab Prep?
How do I simplify the labware list on the Microlab Prep?
How do I enable/disable user login on the Microlab Prep?
How do I add/remove protocols on the home page on the Microlab Prep?
Select a protocol to begin your workflow
Download the Latest Microlab Prep Software

Technical

How do I pack up my Microlab Prep?
I Keep Getting Deck Scan Errors on my Microlab Prep
I See Regular Errors with Barcode Scanning with the Microlab Prep
My Run Stopped Early (power outage, collision, abort) on My Microlab Prep
How do I install a different adapter onto my HHC?
My Microlab Prep Isn't Working
How do I do volume verification on the Microlab Prep?

Maintenance

How do I replace legacy CO-RE stop discs and o-rings on the Microlab Prep?
How do I replace CO-RE II stop discs and O-rings on Microlab Prep and Microlab Prep with Fluid Motion Technology?
How do I run daily/weekly/yearly maintenance on the Microlab Prep?
How do I replace a pipetting head on the Microlab Prep?

Applications

How do I do cherry-/hit-picking on the Microlab Prep?
How do I improve my Prep pipetting results?
How do I incubate labware on the Microlab Prep?
How do I do a serial dilution on the Microlab Prep?
How do I replicate samples on the Microlab Prep?
How do I normalize samples on the Microlab Prep?
I Don't See My Labware in the List on My Microlab Prep
I Don't See the Correct Liquid Type in the List on the Microlab Prep
How do I do a plate-to-plate transfer on the Microlab Prep?
What kind of tips should I use on the Microlab Prep?
Laboratory software UI panels showing protocol steps, labware status, and a countdown timer, with a pointing hand
Microlab Prep Demo Protocols