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STARwatch on-line diagnostic tool


Overview:

STARwatch is a new service, available exclusively for Hamilton STAR Line instruments, which significantly reduces downtime. STARwatch utilizes an algorithm that automatically analyzes the communication log files of your Hamilton instruments for suspicious patterns. If something is detected, the service organization is informed and, working with the customer, a pro-active intervention is conducted. STARwatch on-line diagnostic tool

Advantages of STARwatch:

  • Increased system availability through pro-active intervention
  • No workflow interruption
  • Scheduled service visits
  • Shorter service reaction time
  • STARwatch is available as an option on “Gold” service contracts or during warranty

STARwatch on-line diagnostic tool

IT Requirements

STARwatch on-line diagnostic tool

Data Transfer Security:

  • All transmitted data is encrypted
  • One way data connection – No access to customer’s system from outside
Contact your local Hamilton representative for more information

Contact Hamilton Robotics U.S. Service Hotline

+1-800-527-5269 Email

Contact Hamilton Bonaduz AG Service

+41 58 610 10 10 Email

STARwatch Flyer
STARwatch PPT