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Technical Support


Field Service Engineers

Hamilton Robotics technical support includes is a team of factory certified field service engineers fully trained to support bioresearch, diagnostic, forensic and GLP/GMP laboratories. Hamilton Field Service Engineers comply with all applicable requirements specified under ISO 13485:2003.

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Installation & Beyond

Hamilton Robotics Technical Support Team is fully staffed to support your robotic pipetting platform from pre-installation through years of service.

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Field Upgrades

(STAR Line instruments. Coming soon for future NIMBUS & VANTAGE Liquid Handling System products lines.)

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Service Contracts

Hamilton’s range of comprehensive service contracts allows you to choose the best solution to maximize care and ensure a regular monitoring of your Hamilton system by our highly skilled and qualified engineers.

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Verification Services - FVK2

The Field Verification 2 (FV2) is intended to verify Microlab STAR Line instruments accordance with GLP/GMP. Its procedures and measurements are based on the ToolPoint Volume Check Procedure. This combination of gravimetric and photometric measurements provides a higher volume verification speed, accuracy and precision.

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365, 24/7 Support

Direct Robotics factory support is available 365 days a year, 24/7, through our “Service Hotline”. Hamilton utilizes state-of-the-art customer resource management (CRM) tools to ensure a timely response.

Americas & Pacific Rim
+1-800-527-5269 Email

Europe, Africa and Asia
+41 58 610 10 10 Email