Do I need a service agreement for my Hamilton benchtop instrument?

Hamilton's benchtop automation instruments are designed for consistent, reliable performance, but maintaining that performance over time depends on regular care and support.

A service agreement provides a structured approach to system upkeep, including scheduled preventive maintenance, access to trained service engineers, and defined support pathways when questions arise. This helps keep the system operating within specification as workflows evolve and usage increases.

It also introduces greater predictability in both performance and service costs, making it easier to plan and manage ongoing needs.

While it is possible to manage service as needed, a service agreement supports more consistent operation, helping labs maintain reproducibility, protect sample integrity, and stay focused on day-to-day work.

Learn more about Hamilton's service and support offerings for our benchtop solutions.