Automated Sample Storage

Technical Support & Service Contracts

Hamilton is committed to providing the best quality service and support in the industry. We offer highly qualified, worldwide support from our team of field service engineers.

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Related to

Ambient, +4°C, -20°C Sample Storage

By providing outstanding performance to compound managers, forensic scientists, researchers and many more, our lab freezers enable people to perform their sample management tasks efficiently and rapidly.
Verso, Verso Dx, and the Verso Q-Series lineup of ambient, plus 4°C, and minus 20°C sample storage platforms set the standard in size, performance, and reliability.
Additionally, each system can store and manage multiple labware types without jeopardizing the integrity of unpicked samples.
Automated Sample Storage
Our innovative, humidity- and temperature-controlled sample storage and retrieval solutions boost scientific throughput and accuracy. Hamilton’s reliable solutions mean you can focus on what truly matters—groundbreaking research and advancements.
-80°C Sample Storage
Hamilton provides top-tier automated sample management solutions tailored to your laboratory's needs, ensuring sample integrity without compromise. Explore how our advanced minus 80°C storage technologies can meet your sample management and storage requirements.

Hamilton Automated Sample Storage System Support

Protect your samples. Protect your business.

Investment in a high-performance automated sample storage system sets high expectations of quality, reliability, and precision. From in-house manufacturing to state-of-the-art quality control systems and final inspection, Hamilton guarantees high standards for all of our products. Reliability is an essential part of our products and our support team. From our technical support hotline to field service engineers and dedicated product specialists, know that Hamilton is available with qualified support teams.

Ensure the longevity of your automated storage system and safety of your precious samples by choosing a Hamilton service contract. Service contracts include regular monitoring and preventative maintenance for peak performance of your system.

For existing customers who would like to relocate their system, please use the Move Request button below to complete the relocation form.

Move Request Form

Benefits

Maximize System Reliability

Our service team visits each year to ensure your system is running efficiently.

Get Unlimited Access to Our Support Team

Enjoy access to tech support via email/phone and remote support if available.

Enjoy Peace of Mind if a Problem Arises

All replacement parts are included, except consumables like tubes, racks, etc.

Eliminate Unexpected Out-of-Pocket Costs

Travel and repair labor expenses are covered by the service contract.

Hamilton offers automated sample management webinar sessions for each of our products. Check out the lineup of available webinars and register for one today.

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Backed by world-class service and support.

For over 75 years, the Hamilton name has been recognized globally for its unwavering commitment to quality. That pledge extends to creating long-term customer partnerships. We're proud to offer in-depth training courses, on-site field support, custom product builds, and so much more.

Let's Talk

Connect with a Hamilton expert to discuss solutions for your workflow. We are here to enable your success.

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