Benchtop Lab Solutions Services
Microlab Prep CO-RE II Service Upgrade
Hamilton is excited to offer customers an upgrade to their Microlab Prep to our state-of-the-art CO-RE II pipetting technology.
Related to
CO-RE II Service Upgrade for Your Microlab Prep:
The information below answers frequently asked questions for CO-RE II technology and will assist you in scheduling your upgrade. Once scheduled, a Hamilton Field Service Engineer will perform the upgrade at the customer site. Upgrades can occur in tandem with preventative maintenance visits.
Submit your upgrade request by contacting our Technical Support team below.
Important information about this service:
CO-RE II is used to attach disposable tips and tools to the pipetting channel of the Microlab Prep. CO-RE II technology will enhance existing hardware, extend tip longevity, and improve tip alignment and retention.
Yes. Backwards compatibility of the tips with the legacy version of the stop disk is guaranteed. However, once stop disks have been changed to CO-RE II, legacy tips must not be used.
No, current CO-RE tips paired with CO-RE II stop disks will not seal and may leak.
Customers will not be downgraded to legacy CO-RE technology.
CO-RE II tips are clearly labeled on the outside of the case box, blister pack cover, and have “C2” printed on the tip rack barcode label.
No, part numbers will not change.
An instrument should be upgraded when a user has depleted their CO-RE tips and have CO-RE II tips.
The promotional period for free CO-RE II upgrades has ended and they are now billable. Once the request for scheduling your upgrade has been submitted, you will receive a quote for the service.
Several duration tests were conducted to exhibit CO-RE II stop disk and tip longevity. CO-RE II stop disks are expected to last throughout the Prep’s lifespan and O-rings are recommended to be changed after 40,000 tip eject cycles.
A Hamilton Field Service Engineer will come on-site to perform the upgrade.
Backed by world-class service and support.
For over 75 years, the Hamilton name has been recognized globally for its unwavering commitment to quality. That pledge extends to creating long-term customer partnerships. We're proud to offer in-depth training courses, on-site field support, custom product builds, and so much more.
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