Support and Service

Field Service Engineers

Hamilton Field Service Engineers and quality practices provide peace of mind that your automated solution will support your lasting success.

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Quality Support and Practices

Field Service Engineer Experts

As factory-certified and ISO 13485:2003 compliant experts, our Field Service Engineers support customers in areas like bioresearch, diagnostic, forensic, and GLP/GMP facilities.

Hamilton Certifications

Hamilton commits to providing our automated liquid handler customers with high-quality services and products. Our dedication is reflected in our adherence to ISO 9001 and ISO 13485:2003 requirements.

We follow Good Manufacturing Practices (GMP) and are compliant with ISO 9001:2008, ISO 13485:2003, and 21 CFR 820, the quality system regulation for medical device manufacturers from the U.S. Food and Drug Administration (FDA).

Every system is installed in conformity with ISO 9001 and includes comprehensive Installation Qualification and detailed documentation.

Certificate of Qualification
CSA Certificate of Approval
Explosion Protection Directive 94/9/EC, Annex IV
EN ISO 13485:2012 certificate of Hamilton Company, USA
EN ISO 13485:2003 certificate of Hamilton Bonaduz AG, Switzerland
EN ISO 9001:2008 certificate of Hamilton Bonaduz AG, Switzerland
Certification of RoHS Compliance – Hamilton Syringes and Valves
Backed by world-class service and support.

For over 75 years, the Hamilton name has been recognized globally for its unwavering commitment to quality. That pledge extends to creating long-term customer partnerships. We're proud to offer in-depth training courses, on-site field support, custom product builds, and so much more.

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Connect with a Hamilton expert to discuss solutions for your workflow. We are here to enable your success.

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