Application and Technical Support

Related to

  • Dissolved Oxygen Sensors
    From optical to polarographic oxygen sensors Hamilton products offer multiple technologies to measure dissolved oxygen from trace to saturation.
  • Ultra Low Volume
    Hamilton’s ultra-low volume (ULV) dispensing solutions deliver precise nanoliter & picoliter handling for assay miniaturization in microplates, diagnostics, and microfluidic automation. Reduce waste, improve control, & streamline your workflows. Discover the right platform for your lab today.
  • Automated Liquid Handling
    Flexible, reliable liquid handler performance.
  • Sensors for Process Analytics
    In-line process sensor solutions for bioprocessing and industrial applications.
  • Optical dissolved oxygen sensors visiferm
    VisiFerm Dissolved Oxygen Sensors
    Hamilton's VisiFerm family of optical dissolved oxygen sensors are a leading choice for accurate and low-maintenance dissolved oxygen measurement.
  • Oxygold g dissolved oxygen sensor
    OxyGold Dissolved Oxygen Sensors
    OxyGold electrochemical sensors are optimized for trace dissolved oxygen measurement in pharmaceutical, microelectronics, and high-pressure applications.
  • Lab pH Sensors Only
    Laboratory pH Sensors
    Hamilton offers a broad selection of laboratory sensors designed for diverse applications, providing accurate, rapid, and reliable measurements. Our portfolio includes pH sensors catering to various research and quality control needs.
  • DO Oxyferm XL T82 D4
    OxyFerm XL
    Hamilton’s OxyFerm XL offers precise electrochemical dissolved oxygen measurement. It is characterized by its 25 mm shaft diameter, making it exceptionally well-suited for applications where hygiene is of critical importance.
  • VisiWater Optical Dissolved Oxygen sensors
    VisiWater sensors are optical technology sensors intended for the measurement of dissolved oxygen submersible applications in the environmental water industry.
  • VisiTrace mA RS485 Dissolved Oxygen Sensor
    VisiTrace Dissolved Oxygen Sensors
    Hamilton's VisiTrace optical dissolved oxygen sensors are designed for trace-level dissolved oxygen monitoring down to low parts per billion (ppb) levels. Multiple DO probe lengths, electrical connectors, and sensor outputs are available.
  • Easyferm plus ph sensors
    EasyFerm Plus pH Sensors
    Hamilton EasyFerm Plus pH sensors are the most popular product for pharmaceutical applications where autoclave and SIP are frequently performed. They provide accurate and stable pH measurement in demanding biopharma processes.
  • OxyFerm sensors
    OxyFerm FDA Dissolved Oxygen Sensors
    The OxyFerm FDA is an electrochemical dissolved oxygen sensor suited for applications with high demands for hygiene, e.g. in pharmaceutical industry, in biotechnology and in food & beverage production.
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Your Reliable Partner

At Hamilton, we’re dedicated to providing top-notch technical support, offering remote assistance for seamless sensor integration, parameterization, and troubleshooting. Our application support services include training, expert consulting, and product demos to help optimize your operations. With extensive experience in sensor technology and third-party systems, our experts can tackle even the most complex integration challenges.

Our Technical Support Options

Knowledge Transfer & Webinars

Explore a wealth of knowledge with Hamilton’s array of webinars and other online training resources. Gain both theoretical insights and practical know-how aligned with the latest industry standards. Access our knowledge base, including downloads, FAQs, and articles.

Online Service

We always provide you with the latest information about our complete product portfolio. You can find all relevant documents within a very short time and download them free of charge.

Remote support

Remote Support

Receive swift and expert assistance via phone and email. Count on us for technical support in installation, calibration, maintenance, and troubleshooting, as well as assistance with sensor connections to your processa control system.

Product Repair

We offer analysis and repair of Hamilton sensors and accessories when possible. Each repair request is evaluated and coordinated individually.

Product & Material Certificates

Download product and material certificates on our website or contact our tech support team if you need further support with product documentation.

Find Certificates

Application Support Services

Hands-on Training

Equip your team with the knowledge and skills they need to maximize the potential of your applications. Have our experts come and train your team on the measuring technology, installation, data interpretation, and provide them with tips and tricks to boost their confidence in using Hamilton sensors.

Demo 

Do you want to see if a new measuring technology is working in your application? Get a sensor for a trail period to see the benefits it can bring in your process. Our team will give you an introduction into the workflow and how to collect the data. Implementing a new sensor technology in your process setup i can be quite challenging - our expert team is happy to support you with analyzing your process data.

Correlation Support

Navigate the complexities of application management with confidence with our expert consulting services. The cell density sensor fits your needs, but you are facing challenges to get a suitable correlation for your application. We are happy to support you in building a dedicated model.

Integration Support 

You have a requirement to measure a particular parameter, but the challenge is how to integrate the correct measuring device into your data architecture digital control unit, or SCADA system to measure the required parameter. Our motto is to provide as little integration as possible, but as much as needed, for optimal functionality without unnecessary complexity. Whether you require basic functionality or a complete integration with all features, we can tailor our recommendations to suit your requirements.

  • We particularly appreciated the professional and personable approach.

    The training on pH sensors was highly beneficial for us. After a detailed introduction to the fundamentals of pH measurement, electrode measurement principles, and the topic of troubleshooting/prevention, we had sufficient time to ask our specific questions. This enabled us to apply what we learned immediately and integrate it directly into our laboratory routine. We particularly appreciated the professional and personable approach of Mrs. Näf-Rüdiger, who guided us through the informative and application-oriented training session.

    Romy Alisch
    Scientist, Novozymes Berlin GmbH, Germany
  • We can recommend this seminar to both newcomers and advanced users.

    The online training on handling oxygen sensors by Hamilton was very interesting and presented in an easily understandable manner. Our employees were comprehensively informed about the different types of sensors, their functionality, and potential application areas. Another focus of the seminar was on the practical use of this type of measurement technology. The topics covered, such as performing calibrations, assessing sensor quality, and troubleshooting, provide valuable information for us and facilitate our daily work. The explanations were very vivid, and the Hamilton team took ample time to answer our questions. We can recommend this seminar to both newcomers and advanced users.

    Mathias Salomo
    R&D Team Manager, c-Lecta, Leipzig, Germany
  • Great opportunity for us to engage in discussions with Hamilton experts.

    For us and our bioprocesses, it was crucial to learn more about optical sensors (O2, CO2) and exchange experiences in troubleshooting. The online seminar was a great opportunity for us to engage in discussions with the experts from Hamilton.

    Patrick Berthel
    Technical Assistant, Leibniz-Institut für Naturstoff-Forschung und Infektionsbiologie, Jena, Germany
Backed by world-class service and support.

For over 75 years, the Hamilton name has been recognized globally for its unwavering commitment to quality. That pledge extends to creating long-term customer partnerships. We're proud to offer in-depth training courses, on-site field support, custom product builds, and so much more.

Let's Talk

Connect with a Hamilton expert to discuss solutions for your workflow. We are here to enable your success.

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