Hamilton, the global leader in automation technology and analytical sensors, is thrilled to announce a significant expansion and enhancement of their Field Services division, dedicated to providing an unparalleled "expert partner" approach for clients within the pharmaceutical and life science sectors. This strategic initiative aims to enable clients to not only maintain but optimize their intricate manufacturing processes.
John Gleeson, Director of Field Services at Hamilton, emphasizes the pivotal role of going above and beyond the industry's conventional service standards. Gleeson states, "In a sector where routine troubleshooting and instrument maintenance prevail, we aspire to transcend the ordinary 'check the box' approach. Our objective is to comprehensively understand our customers' entire processes and equipment portfolios. By tailoring our services to their unique requirements, we offer a holistic solution that ensures seamless operations."
A fundamental cornerstone of Hamilton's approach is its commitment to root cause analysis. This meticulous examination identifies and resolves underlying issues specific to the systems and processes in use, ultimately preventing future failures and elevating overall system performance.
Hamilton's dedication to customer education further distinguishes them from the competition. The company provides comprehensive training and hands-on support, empowering clients to gain a deeper understanding of their systems. This knowledge not only enhances their sensor maintenance capabilities but also equips them with the skills to diagnose and rectify issues independently.
Gleeson encapsulates Hamilton's approach as a long-term partnership founded on expertise and unwavering reliability. He asserts, "We treat our customers' systems as if they were our own, assuming responsibility for maintaining them at the highest standard. Our commitment to customer success is unwavering."
Hamilton's Field Service team is spearheading a transformation in the pharmaceutical industry. They are not merely a maintenance crew; they are true "expert partners" on their clients' journey towards manufacturing excellence.
For more information about Hamilton's Field Services, please visit here.
Hamilton is a leading global manufacturer, providing automated liquid handling workstations, laboratory automation technology, and process analytical sensors to the scientific community. With a focus on innovative design, the Hamilton product portfolio includes liquid handling platforms, standard application-based solutions, small devices, process sensors, consumables, and OEM liquid handling solutions.
Known for advancing the life science, clinical diagnostics, forensics, biotechnology and biopharma industries, Hamilton products offer reliability, performance, and flexibility. Hamilton utilizes state-of-the-art manufacturing at production facilities in Reno, Nevada, and Bonaduz, Switzerland as part of their continuous commitment to quality and has earned a global ISO 9001 certification. Privately held, Hamilton maintains headquarters in Reno, Nevada; Franklin, Massachusetts; and Bonaduz, Switzerland, along with subsidiary offices throughout the world.
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