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Expert service for your instrument is available in three different options. Learn about how Hamilton service coverage options: Warranty, Premium Service Contract, and Extended Care. These support options are available for the Microlab VANTAGE, Microlab STAR, and Microlab NIMBUS platforms.

Warranty

All Hamilton product purchases start with our standard 12-month warranty.

Premium Service Contract

Protect your product past the first year with on-site preventative maintenance from one to four times a year. Each contract offers Hamilton’s superior instrument care package past the one-year manufacturer’s warranty, ensuring minimal downtime and outstanding care for your investment throughout its lifetime.

  • 24-hour support hotline (depending on the headquarter/subsidiary)
  • Free software upgrades
  • Unlimited travel, labor, and parts
  • STARwatch On-line Diagnostics Tool
  • Guaranteed Call-Back in 4 Hours
  • Priority Service Engineer Dispatch
  • 48-Hour guaranteed response time for on-site repair
  • Preventative maintenance

Extended Care Options

Add optional verifications to your Premium Service Contract for increased peace of mind or regulatory compliance assurance. Extended care options can include:

  • Independent channel volume verification
  • 96 and 384 Multi-probe head volume verification
  • X, Y, Z positional verification
  • Heater/Shaker verification
  • Barcode verification
  • Door lock verification

Important Service Activities

These support options are available for the Microlab VANTAGE, Microlab STAR, and Microlab NIMBUS platforms.

  • Request Service
    Have a question for the Hamilton team or need help with your workstation? Reach out to our service team to support your laboratory.
  • Sign Up for Training
    Interested in certifying employees in your lab to use Hamilton instruments? We can help.
  • Visit e-Learning Center
    Videos and product documentation are available to customers.
ML Prep liquid handling system

Looking for Support on the Microlab Prep?

Visit the full-featured help center for the Microlab Prep to view articles that can help you get started, troubleshoot, or learn about advanced functions.

Go to Microlab Prep Help Center