Expert service for your instrument is available in three different options. Learn about how Hamilton service coverage options: Warranty, Premium Service Contract, and Extended Care. These support options are available for the Microlab VANTAGE, Microlab STAR, and Microlab NIMBUS platforms.
All Hamilton product purchases start with our standard 12-month warranty.
Premium Service Contract
Protect your product past the first year with on-site preventative maintenance from one to four times a year. Each contract offers Hamilton’s superior instrument care package past the one-year manufacturer’s warranty, ensuring minimal downtime and outstanding care for your investment throughout its lifetime.
- 24-hour support hotline (depending on the headquarter/subsidiary)
- Free software upgrades
- Unlimited travel, labor, and parts
- STARwatch On-line Diagnostics Tool
- Guaranteed Call-Back in 4 Hours
- Priority Service Engineer Dispatch
- 48-Hour guaranteed response time for on-site repair
- Preventative maintenance
Extended Care Options
Add optional verifications to your Premium Service Contract for increased peace of mind or regulatory compliance assurance. Extended care options can include:
- Independent channel volume verification
- 96 and 384 Multi-probe head volume verification
- X, Y, Z positional verification
- Heater/Shaker verification
- Barcode verification
- Door lock verification
Important Service Activities
These support options are available for the Microlab VANTAGE, Microlab STAR, and Microlab NIMBUS platforms.
- Request Service
Have a question for the Hamilton team or need help with your workstation? Reach out to our service team to support your laboratory.
- Sign Up for Training
Interested in certifying employees in your lab to use Hamilton instruments? We can help.
- Visit e-Learning Center
Videos and product documentation are available to customers.
Looking for Support on the Microlab Prep?
Visit the full-featured help center for the Microlab Prep to view articles that can help you get started, troubleshoot, or learn about advanced functions.