Hamilton Service Options for Large Liquid Handlers
Expert service for your instrument is available in three different options. Learn about how Hamilton service coverage options: Warranty, Premium Service Contract, and Extended Care. These support options are available for the Microlab VANTAGE, Microlab STAR, and Microlab NIMBUS platforms.
Warranty
All Hamilton product purchases start with our standard 12-month warranty.
Premium Service Contract
Protect your product past the first year with on-site preventative maintenance from one to four times a year. Each contract offers Hamilton’s superior instrument care package past the one-year manufacturer’s warranty, ensuring minimal downtime and outstanding care for your investment throughout its lifetime.
- 24-hour support hotline (depending on the headquarter/subsidiary)
- Free software upgrades
- Unlimited travel, labor, and parts
- STARwatch On-line Diagnostics Tool
- Guaranteed Call-Back in 4 Hours
- Priority Service Engineer Dispatch
- 48-Hour guaranteed response time for on-site repair
- Preventative maintenance
Extended Care Options
Add optional verifications to your Premium Service Contract for increased peace of mind or regulatory compliance assurance. Extended care options can include:
- Independent channel volume verification
- 96 and 384 Multi-probe head volume verification
- X, Y, Z positional verification
- Heater/Shaker verification
- Barcode verification
- Door lock verification
Important Service Activities
These support options are available for the Microlab VANTAGE, Microlab STAR, and Microlab NIMBUS platforms.
- Request Service
Have a question for the Hamilton team or need help with your workstation? Reach out to our service team to support your laboratory. - Sign Up for Training
Interested in certifying employees in your lab to use Hamilton instruments? We can help. - Visit e-Learning Center
Videos and product documentation are available to customers.

Looking for Support on the Microlab Prep?
Visit the full-featured help center for the Microlab Prep to view articles that can help you get started, troubleshoot, or learn about advanced functions.