Hamilton stands by every platform we sell, from the warranty through the life of the instrument. To keep large liquid handlers in working order, a team of factory-certified field service and applications engineers will support your instrument. Our engineers are fully trained to support bioresearch, diagnostic, forensic, and GLP/GMP laboratories and comply with all applicable requirements specified under ISO 9001 and ISO 13485.
Everything from preventive maintenance to onsite troubleshooting is addressed. Hamilton service also offers training courses to certify laboratory staff and online e-learning resources. Rely on Hamilton for the measure of excellence in support of your laboratory automation.
Important Service Activities
These support options are available for the Microlab VANTAGE, Microlab STAR, and Microlab NIMBUS platforms.
- Request Service
Have a question for the Hamilton team or need help with your workstation? Reach out to our service team to support your laboratory.
- Sign Up for Training
Interested in certifying employees in your lab to use Hamilton instruments? We can help.
- Visit e-Learning Center
Videos and product documentation are available to customers.
Hamilton Service Credentials
Hamilton is dedicated to providing customers with services and products of the highest quality possible. We are committed to implementing and maintaining the quality management system based on ISO 9001 and ISO 13485.
Hamilton follows Good Manufacturing Practices (GMP), is certified to ISO 9001 and ISO 13485, and is compliant with 21 CFR 820, the U.S. Food and Drug Administration’s (FDA) quality system regulation for medical device manufacturers. In addition, every instrument is installed according to strict procedures in conformity with ISO-9001, and comes with a comprehensive Installation Qualification (IQ) and detailed documentation.
- Certificate of Qualification
- CSA Certificate of Approval
- ISO 9001
- Explosion Protection Directive 94/9/EC, Annex IV
- EN ISO 13485:2012 certificate of Hamilton Company, USA
Experience Hamilton Service: Installation & Beyond
Hamilton Robotics Technical Support Team is fully staffed to support your robotic pipetting platform from pre-installation through years of service.
Hamilton’s customer-focused service coordinators will ensure that the entire installation process is streamlined and seamless. At the close of the installation, our certified and well-tenured field service engineers will verify, then document that your investment has satisfied all performance criteria.
To assure the best performance of your Hamilton instruments and to certify its accuracy and precision, we offer a full set of complementary preventive maintenance (PM) protocols conducted by Hamilton’s own highly qualified service engineers.
At the end of each PM, you will receive confirmation documentation in the form of a PM Checklist coupled with a complete Pipetting Performance Verification Report.
Support from a Hamilton service or applications engineer is just a phone call away. If your workstation encounters any issues during its lifetime, Hamilton will help you troubleshoot and get back to running as soon as possible.
What’s Covered by Service
Hamilton’s service options are designed to protect your instrument over its lifetime. Different options are available to support the needs and budget of any organization.
Looking for Support on the Microlab Prep?
Visit the full-featured help center for the Microlab Prep to view articles that can help you get started, troubleshoot, or learn about advanced functions.