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RMA Request Form

This form is used to request a Return Materials Authorization (RMA) for service for a product. By submitting your request for an RMA#, you confirm that you have read and agree to the instructions below.

Instructions

  1. Product returns must be authorized in advance with the issuance of a Returned Materials Authorization Number (RMA #). Unauthorized returns will be refused. An RMA # and a form will be provided via e-mail or fax.
  2. Hamilton will evaluate returned products prior to any further action being taken. After the evaluation you will be contacted by a Hamilton representative.

Starred (*) items are required fields

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Serial numbers are located as follows:
Microlab - back of pump/drive unit
Calibrated syringes - next to flange
Digital syringes - on base unit
Pipettes - on the hilt
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NOTE: Loaner instruments are only available for RMAs with Microlab instruments.
NOTE: Loaner instruments are only available for RMAs with Microlab instruments.
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Customer Service

Americas & Pacific Rim Tel: +1-800-648-5951 Fax: +1-775-856-7259 Email
Europe, Africa & Asia Tel: +40 356 635 050 Fax: +40 356 635 060 Email