The Company does not expect the return of goods for credit unless it is a justified warranty claim. All returns must be authorized in advance. Unauthorized returns will be refused. In no circumstances may goods supplied against a firm order be returned without the Purchaser having first applied for and obtained both written consent and a Returned Goods Authorization (RGA) number from the Company.
The Company reserves the right to refuse the return of any Product that has been used with infectious, microbiological, or radioactive substances or other materials that may be deemed hazardous to the employees of the Company.
A handling charge amounting to not more than 20 percent of the invoice value of the returned goods may be deducted from any credit allowed where it is established that the reason for their return is not subject to the provision of clause 8 or 12 hereof or through any error on the part of the Company.
Goods approved for return must be received by the Company within 30 (thirty) days of the Company's written consent.