Technical Support

Hamilton's Technical Support team is here to provide product trouble-shooting, repair, application support, virtual start-up support, and more. Our dedicated team can provide support over the phone or via email. Contact us to get the help you need.

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Local Technical Support Contacts

Europe | Middle East | Africa

Email: [email protected] Phone: +41 58 610 00 85

Americas | Pacific

Email: [email protected] Phone: +1 775 858 300 x1107

Germany | Austria

Email: [email protected] Phone: +49 89 2488 04 808

China

Email: [email protected] Phone: +86 021 61 646 567

You can reach competent and helpful product specialists via the Hamilton hotline or by e-mail. Hamilton is your reliable partner when it comes to supporting the integration, parameterization, or calibration of sensors on site or remotely. Customer concerns are handled professionally and promptly.

To complement our portfolio, Hamilton also offers analyses and repairs of the products we supply when possible. We will gladly take care of the logistics of your returned goods or conduct an on-site or videoconference inspection of the problem. Depending on the type and severity of the issue, the analysis can be carried out by a qualified Hamilton service engineer in cooperation with the internal team, and a recommended solution will be provided.

Our Technical Support Options

Sensor Repair graphic

Technical Support

Our product specialists can be reached via phone or by email. Rely on us for remote integration, trouble-shooting, maintenance, or calibration of Hamilton sensors. We provide advice on the selection of sensors and accessories.

FIND YOUR LOCAL TECH SUPPORT

Application Support

Our application support specialists will assist you with specific usages and applications of our products. Get online support during the implementation process.

Product Repair

We offer analysis and repair of Hamilton sensors and accessories when possible. Each repair request is evaluated and coordinated individually.

Process Analytics Virtual Training

Virtual Training

Hamilton offers a variety of webinars, lunch-and-learns, and other online training. Get theoretical and practical knowledge in line with the latest industry standards.

Virtual Start-up Operation

Our application support specialists can virtually support you with the installation, set-up, and calibration of Hamilton sensors.

Product & Material Certificates

Download product and material certificates on our website or contact our tech support team if you need further support with product documentation.

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What our customers say

Great opportunity for us to engage in discussions with Hamilton experts.

For us and our bioprocesses, it was crucial to learn more about optical sensors (O2, CO2) and exchange experiences in troubleshooting. The online seminar was a great opportunity for us to engage in discussions with the experts from Hamilton.

Patrick Berthel, Technischer Assistent, Leibniz-Institut für Naturstoff-Forschung und Infektionsbiologie, Jena, Germany

We particularly appreciated the professional and personable approach.

The training on pH sensors was highly beneficial for us. After a detailed introduction to the fundamentals of pH measurement, electrode measurement principles, and the topic of troubleshooting/prevention, we had sufficient time to ask our specific questions. This enabled us to apply what we learned immediately and integrate it directly into our laboratory routine. We particularly appreciated the professional and personable approach of Mrs. Näf-Rüdiger, who guided us through the informative and application-oriented training session.

Romy Alisch, Wissenschaftlerin, Novozymes Berlin GmbH, Germany

We can recommend this seminar to both newcomers and advanced users.

The online training on handling oxygen sensors by Hamilton was very interesting and presented in an easily understandable manner. Our employees were comprehensively informed about the different types of sensors, their functionality, and potential application areas. Another focus of the seminar was on the practical use of this type of measurement technology. The topics covered, such as performing calibrations, assessing sensor quality, and troubleshooting, provide valuable information for us and facilitate our daily work. The explanations were very vivid, and the Hamilton team took ample time to answer our questions. We can recommend this seminar to both newcomers and advanced users.

Mathias Salomo, R&D Team Manager, c-Lecta, Leipzig, Germany

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