Hamilton Company will recalibrate any syringe that was originally purchased with a calibration certificate. The syringe must be returned to the factory where it will be gravimetrically tested with purified water in a climate-controlled laboratory. The re-calibration procedure has an unbroken chain of calibrations traceable to N.I.S.T and results in the generation of new Certificate of Calibration.
- Returned Materials Authorization (RMA) Number
Please complete RMA Request Form or call Hamilton Customer Service to request an RMA number and Syringe Service Form.
- Decontaminate Syringes
When returning products, please ensure the items are decontaminated and marked accordingly. Hamilton reserves the right to refuse the return of products that have been used with infectious, microbiological, radioactive substances or other materials that may be deemed hazardous to the employees of the company.
- Ship the Syringe to Hamilton with the RMA Number
Please follow the instructions on the RMA form. Return the syringe to Hamilton Company with the RMA number clearly visible on the outside of the packaging.
- Shipping Syringes to Hamilton
Use FedEx, DHL, or UPS. The cost of shipping products to Hamilton is the customer’s responsibility.
Turnaround for repairs is 10 to 15 days.