Hamilton’s range of comprehensive service contracts allows you to choose the best solution to maximize care and ensure a regular monitoring of your Hamilton system by our highly skilled and qualified engineers.

After a one-year warranty period, you will have the option of continuing with an on-going service support agreement that includes maintenance visits, verification's, agreed reaction times and budget control options.

Continued service support ensures your Hamilton instrument is operating in top condition.
Hamilton has developed three levels of service and support agreements to best meet customer needs.

North America Service Contracts: Platinum Plus Platinum Gold
Preventive maintenance (PM) visits per year 4 2 1
Travel, labor costs and spare parts for Preventive Maintenance included included included
Volume verification of single channels - STAR included included included
Volume verification of multiprobe heads- STAR optional optional optional
Volume verification of single channels - NIMBUS optional optional optional
Volume verification of multiprobe heads - NIMBUS optional optional optional
Verification of heaters, coolers, shakers, barcode reader and cover safety optional optional optional
Unlimited travel and labor costs for repairs included included included
Unlimited spare parts for repairs included included included
STARwatch (on-line diagnostic tool) optional optional optional
Telephone support included included included
Response time 24 hour target
48 hour guarantee
24 hour target
48 hour guarantee
24 hour target
48 hour guarantee
Multiprobe Head Volume Verification optional optional optional
Free software update (Point Releases) included included included