| MICROLAB
diluters and dispensers are supported by a worldwide network
of Hamilton authorized service providers. This worldwide
network is committed to providing excellence in warranty
and post-warranty support.
Hamilton
provides a factory repair depot. The depot offers telephone
assistance, in the U.S.A., through our Service Hotline
(800-527-5269). If you simply wish to send your instrument
in for repair, call the Service Coordinator at 800-527-5269
for a Returned Goods Authorization (RGA) number, or
request an RGA number on-line.
Do not return an instrument without an RGA number.
A copy of the RGA with shipping instructions will be
faxed to you for use as a packing slip.
All depot
repairs include a Hamilton Certificate of Quality certifying
precision and accuracy and a Service Report detailing
repair information. Repairs include a 60-day labor warranty
and one-year service parts warranty. Turnaround for
repairs is 10 to 15 days.
When
returning an instrument for repair please ensure that
the instrument is decontaminated. To minimize any potential
health risks, we ask that you not send tubing, valves,
or syringes. Any tubing, valves, or syringes will be
disposed of, with replacement costs being your responsibility.
Your cooperation in minimizing the biohazard risks to
our employees is appreciated.
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