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Robotics Trainer


Position Title Robotics Trainer
Business Division Hamilton Robotics
Location

Reno, NV

Job Description

Perform tasks associated with the training and technical support for employees and customers on Hamilton Robotic products.

Essential Job Functions
  • Train new customers on the use, programming, and servicing of Hamilton Company instruments.  Train service, sales, and applications representatives on the use of new products and software.  Provide revenue-generating training to existing customers.
  • Develop and improve training materials and presentations.
  • Provide phone and email support to customers, field staff, in-house staff, and international distributors.
  • Keep training equipment in good working order.
  • Assist in administration of the training program.
  • Provide constructive and positive feedback on instrument products which may improve safety, reliability, customer satisfaction, or cost reduction.
  • Provide quarterly training metrics to Management for continuous improvement for future trainings.
  • Prepare customized training materials for on-site customer trainings as necessary.
  • Support the creation and development of help guides and training tools to better assist our customers and employees on learning the Hamilton Robotics products (hardware and software).
  • When necessary, supports the development of technical writing of manuals and guides in some cases, may be tasked with the writing of such documentation himself/herself.
Knowledge, Skills and Abilities
  • Possible travel overnight and on consecutive nights as necessary either nationally or internationally.
  • Minimum three years experience training in a technical, industrial field.
  • Must have good planning, organizing and customer service skills and be able to demonstrate those skills.
  • Must have good written and verbal communication skills.
  • Must be able and willing to work with non-technical customers and co-workers in a professional and courteous manner.
  • Must have good working knowledge of computers, including proficiency with Microsoft Office and experience programming hardware application software.
  • Position requires exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.
Education and Experience
  • B.S. Degree in a Scientific or related discipline.
  • Minimum three years experience training in a technical, industrial field.
  • Field Service or applications experience preferred.
  • Technical writing experience a plus.