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Customer Service Representative

Position Title Customer Service Respresentative
Business Division Hamilton Company

Reno, NV

Job Description

Hamilton Robotics is looking for a dynamic Customer Service Representative in a fast paced environment. Said individual must be able to multi task efficiently and perform effectively under pressure, as a team player. Must be very detail oriented, work well with others, follow procedures and have a strong work ethic with a positive attitude. Applicant needs excellent organization and written communication skills, computer proficiency, problem solving, and issue resolution skills. The ability to learn product lines, processes and procedures for a large product base is an essential function.

Essential Job Functions
  • Office duties including organization, heavy daily email levels, filing, mailing, scanning, inbound order entry, e-mail order confirmations, new account setup and answering the customer service phone loop. 
  • Responsible for complex order entry processing for domestic and international accounts which including specialty system orders and consumable product lines in addition to, invoicing , sales order monitoring, credit memo creation,  new account setups, generating return good authorizations, and handle returns thru multiple systems.
  • Customer support including literature requests, quoting, samples, product availability requests, special product requests, shipping method requests, and expediting orders with excellent customer care.
  • Customer service experience in a complex and detailed order processing environment required and needed. A logistics background in a manufacturing environment helpful. Must be able to understand and review terms of conditions and shipping methods for orders.
  • Ability to reconcile quotes, purchase order and sales orders to drive product demand without errors for generating order builds is necessary.
  • To coordinate communication between customer service personnel, service personal, account reps, field staff, and inter-company to provide information and reports. 
Knowledge, Skills and Abilities
  • Must have excellent verbal and written communication skills.
  • Working knowledge of computers and MS Office programs.
  • A knowledge of MRP systems and manufacturing processes useful.
  • Capable of working with multiple systems in tandem as needed
  • Ability to work quickly and efficiently under pressure and  hit deadlines.
  • Strong data management, accuracy, and eye for detail a must.
  • Ability to work harmoniously within the department  and with all other employees, customers, and field staff. 
  • Stable work history and employment background.
Education and Experience
  • Must have a high school diploma or equivalent. 
  • Some college or a degree preferred.