Step-by-Step Instructions
- Returned Goods Authorization (RGA) Number and Pipette Service Form
Please complete RGA Request Form or contact Hamilton Company to request an RGA number and
Pipette Service Form.
- Decontaminate Pipettes
When returning products, please ensure the items are
decontaminated and marked accordingly. Hamilton
reserves the right to refuse the return of products that have
been used with infectious, microbiological, radioactive
substances or other materials that may be deemed
hazardous to the employees of the company.
- Pipette Service Form
Complete and sign the Pipette Service Form that you
received from Hamilton. Put a copy of the completed
Pipette Service Form inside the shipping box with the
pipettes being returned for service.
- Hamilton Shipping Label with RGA Number
Enter your name and your return address on the Hamilton
Shipping Label that came with the Pipette Service Form.
Tape the Hamilton shipping label with the RGA number
visible to the outside of the shipping box. Note, the label
is not prepaid.
- Shipping Pipettes to Hamilton
Use FedEx, DHL, or UPS. The cost of shipping products to
Hamilton is the customer’s responsibility.
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Hamilton Company USA
4970 Energy Way
Reno, Nevada 89502
Tel: (800) 648-5950
Fax: (775) 856-7259
E-mail: sales@hamiltoncompany.com
http://www.hamiltoncompany.com
Sales/Support
1 (888) 525-2123
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