MICROLAB® diluters and dispensers are supported by a worldwide network of Hamilton authorized service providers. This worldwide network is committed to providing excellence in warranty and post-warranty support.
Hamilton provides a factory repair depot. The depot offers telephone assistance, in the U.S.A., through our Service Hotline (800-527-5269). If you simply wish to send your instrument in for repair, call the Service Coordinator at 800-527-5269 for a Returned Goods Authorization (RGA) number, or request an RGA number on-line. Do not return an instrument without an RGA number. A copy of the RGA with shipping instructions will be faxed to you for use as a packing slip.
All depot repairs include a Hamilton Certificate of Quality certifying precision and accuracy and a Service Report detailing repair information. Repairs include a 60-day labor warranty and one-year service parts warranty. Turnaround for repairs is 10 to 15 days.
When returning an instrument for repair please ensure that the instrument is decontaminated. To minimize any potential health risks, we ask that you not send tubing, valves, or syringes. Any tubing, valves, or syringes will be disposed of, with replacement costs being your responsibility.
Your cooperation in minimizing the biohazard risks to our employees is appreciated.
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